Refund policy
Refund policy
At GOATED Co., customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review the return and refund guidelines below.
returns
You have 15 days from the date your order is delivered to request a return.
To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging. Items that show signs of use, damage, or alteration may not be eligible for a refund.
return process
To initiate a return, please contact our support team at Goatedcoteam@gmail.com
and include your order number, the item you wish to return, and the reason for the return.
Once your request is reviewed, our support team will provide return instructions, including the return address and any additional details required.
Please securely package the item and ship it according to the instructions provided.
After we receive and inspect the returned item, we will notify you whether your return has been approved or rejected.
refunds
If your return is approved, your refund will be issued to the original payment method used at checkout.
Original shipping fees are non-refundable and may be deducted from the refund amount where applicable. Refund processing times may vary depending on your payment provider.
non-returnable items
Certain items are not eligible for return, including but not limited to:
• Personalized or custom-made products
• Items marked as final sale
• Products that cannot be resold for hygiene or safety reasons
Any non-returnable items will be clearly indicated at the time of purchase.
refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Goatedcoteam@gmail.com
defective or damaged items
If your order arrives damaged or defective, please contact us at Clarixateam@gmail.com as soon as possible. Include your order number, a description of the issue, and clear photos of the product and packaging.
We will assess the issue and, where appropriate, offer a replacement or refund.
policy updates
Clarixa reserves the right to modify or update this Refund Policy at any time. Changes will take effect immediately upon being posted on this page.
contact
For questions about returns, refunds, or this policy, please contact us at: Goatedcoteam@gmail.com
Sincerely,
The GOATED Co. Team